Property managers switch snow removal companies when ongoing problems go unresolved or something bad happens, like a serious accident. These issues not only increase risk and inconvenience, but they can also disrupt operations.
Here are four of the most common issues that trigger a change in snow removal companies:
LACK OF PREPARATION
“We’re short on operators.”
“We ran out of salt.”
“We ran out of trucks.”
We’ve heard plenty of stories about snow removal companies not showing up or failing to live up to customer expectations because they were stretched too thin. This is inexcusable. At CSR, we consider it a basic requirement to make sure we have more than enough equipment, materials, and manpower to service each customer according to our agreement, regardless of conditions.
Equipment failure and illnesses happen, but they’re not excuses for hanging a customer out to dry. In addition to having backup equipment and parts, and extra relief operators on standby, our certified dealer mechanics go on-site during a storm to avoid downtime. When it comes to unpredictable winter weather, there must be a Plan B. Always.
LACK OF A PLAN B
“The plow broke down.”
“Two project managers called out sick.”
LACK OF COMMUNICATION
“I never heard from them until
snow started falling.”
“The team that showed up didn’t
seem to have a plan.”
Lack of communication, both internally and between the snow removal company and the property manager, only add to the uncertainty of a winter storm. CSR proactively contacts each customer prior to a storm to review the snow removal plan, and every detail of the plan is documented so teams know exactly what to do.
One-and-done rarely applies to snow removal. Some heavy snowstorms will require several plow and relocation cycles per day. When it comes to ice, most slips occur long after the snow removal company left. CSR provides the resources and planning to plow as often as it takes, as long as it takes, and we continue monitoring for ice after the storm ends.
LACK OF FOLLOW THROUGH
“They left when it was still Snowing.”
“One of our employees slipped on ice two days later.”